About CIBH My Care Now
Chesapeake Integrated Behavioral Healthcare’s (CIBH) MyCareNow App for mobile devices provides appointment reminders, a convenient platform for telehealth visits with providers, and access to health records. Version...
Chesapeake Integrated Behavioral Healthcare’s (CIBH) MyCareNow App for mobile devices provides appointment reminders, a convenient platform for telehealth visits with providers, and access to health records.
Version History - Redesigned the login screen to now only be one page, to remove multiple steps and barriers to login and provide a more consistent experience on all platforms - Added VoiceOver support across various pages in the app, making the experience more accessible for customers using screen readers. - Added a clear error message on the login screen when clients attempt to use an expired password reset link. This provides clearer guidance and helps address issues clients have experienced when resetting their passwords. 4.26.0 Aug 26 - Bug fixes and performance enhancements 4.25.0 Aug 13 - Accessibility enhancements added to form elements aligning with WCAG 2.1 Level AA - Biometrics prompt was updated to be more concise 4.24.0 Jul 30 - Fixed an issue that was preventing some users from logging in after their session expired while the app was running in the background 4.23.1 Jul 22 - ADA bot enhancement supporting new AI agent - Accessibility enhancements added to forms, section headers and back buttons aligning with WCAG 2.1 Level AA 4.23.0 Jul 16 - The app will not crash when users sign in successfully - Backend enhancements added to improve activity logging 4.22.0 Jul 7 - API backend enhancements - ADA bot enhancement supporting new AI agent - Backend enhancements added to improve activity logging 4.21.2 Jun 19 - API backend enhancements - ADA bot enhancement supporting new AI agent - Backend enhancements added to improve activity logging 4.21.1 Jun 16 - Expired certificates are renewed automatically on a yearly basis - Backend enhancements added to improve activity logging - Signing Treatment and Clinical Forms appear as expected - Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging. - Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA - Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document - The app will not crash for providers viewing the appointment summary page using iOS 26 - Account Recovery screen title and text properly fit the screen when language is set to French or Spanish - Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice - Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form - When resetting a password, an error is displayed when our password criteria is not met - Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again. - Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash - Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in - Lab results are now available under the My Health tab - Completed forms will no longer display skip form as an option - Portal forms will now display the correct number of forms that have outstanding actions required - Error state screen has improved color/layout - Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health - Join button will now be hidden for online appointments that are not using Zoom - Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow - Added access for viewing Allergies, Immunizations, Health Insurance under My Health - Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health - Improved access to Privacy Policy under More tab - Updated Zoom Meeting SDK to v6.5.10 - Minimum support iOS version is now iOS 15 - Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration - Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved - Zoom Meeting SDK has been updated to v6.5.3 - Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved - Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time - Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3 - Join Appointment button now displays at all times on the appointment card - Billing tab no longer displays for users who are not using Statements integration - Fixed badge counter on documents list, it now supports more than 1 character - “Integration Appointment via Credible” label is now displayed properly - Home tab now displays the proper label when a response is required on a form - Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature - Improved account recovery error messaging - Fixed a forms navigation issue on the Home tab - Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards - Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025
Previous Versions
Here you can find the changelog of CIBH My Care Now since it was posted on our website on 2026-01-25 02:54:12.
The latest version is 4.26.0 and it was updated on 2026-10-07 01:31:57. See below the changes in each version.
CIBH My Care Now version 4.26.0
Updated At: 2026-10-07
Changes: Version History - Redesigned the login screen to now only be one page, to remove multiple steps and barriers to login and provide a more consistent experience on all platforms
- Added VoiceOver support across various pages in the app, making the experience more accessible for customers using screen readers.
- Added a clear error message on the login screen when clients attempt to use an expired password reset link. This provides clearer guidance and helps address issues clients have experienced when resetting their passwords. 4.26.0 Aug 26 - Bug fixes and performance enhancements 4.25.0 Aug 13 - Accessibility enhancements added to form elements aligning with WCAG 2.1 Level AA
- Biometrics prompt was updated to be more concise 4.24.0 Jul 30 - Fixed an issue that was preventing some users from logging in after their session expired while the app was running in the background 4.23.1 Jul 22 - ADA bot enhancement supporting new AI agent
- Accessibility enhancements added to forms, section headers and back buttons aligning with WCAG 2.1 Level AA 4.23.0 Jul 16 - The app will not crash when users sign in successfully
- Backend enhancements added to improve activity logging 4.22.0 Jul 7 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.2 Jun 19 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.1 Jun 16 - Expired certificates are renewed automatically on a yearly basis
- Backend enhancements added to improve activity logging
- Signing Treatment and Clinical Forms appear as expected
- Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging.
- Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA
- Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025
CIBH My Care Now version 4.26.0
Updated At: 2026-08-30
Changes: Version History - Redesigned the login screen to now only be one page, to remove multiple steps and barriers to login and provide a more consistent experience on all platforms
- Added VoiceOver support across various pages in the app, making the experience more accessible for customers using screen readers.
- Added a clear error message on the login screen when clients attempt to use an expired password reset link. This provides clearer guidance and helps address issues clients have experienced when resetting their passwords. 4.26.0 3d ago - Bug fixes and performance enhancements 4.25.0 Aug 13 - Accessibility enhancements added to form elements aligning with WCAG 2.1 Level AA
- Biometrics prompt was updated to be more concise 4.24.0 Jul 30 - Fixed an issue that was preventing some users from logging in after their session expired while the app was running in the background 4.23.1 Jul 22 - ADA bot enhancement supporting new AI agent
- Accessibility enhancements added to forms, section headers and back buttons aligning with WCAG 2.1 Level AA 4.23.0 Jul 16 - The app will not crash when users sign in successfully
- Backend enhancements added to improve activity logging 4.22.0 Jul 7 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.2 Jun 19 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.1 Jun 16 - Expired certificates are renewed automatically on a yearly basis
- Backend enhancements added to improve activity logging
- Signing Treatment and Clinical Forms appear as expected
- Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging.
- Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA
- Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025
CIBH My Care Now version 4.24.0
Updated At: 2026-08-11
Changes: Version History - Accessibility enhancements added to form elements aligning with WCAG 2.1 Level AA
- Biometrics prompt was updated to be more concise 4.24.0 Jul 30 - Fixed an issue that was preventing some users from logging in after their session expired while the app was running in the background 4.23.1 Jul 22 - ADA bot enhancement supporting new AI agent
- Accessibility enhancements added to forms, section headers and back buttons aligning with WCAG 2.1 Level AA 4.23.0 Jul 16 - The app will not crash when users sign in successfully
- Backend enhancements added to improve activity logging 4.22.0 Jul 7 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.2 Jun 19 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.1 Jun 16 - Expired certificates are renewed automatically on a yearly basis
- Backend enhancements added to improve activity logging
- Signing Treatment and Clinical Forms appear as expected
- Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging.
- Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA
- Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025 - Enhanced password reset process for a smoother experience
- Upgraded Zoom Meeting SDK to version 6.3.5 for improved stability and performance 4.00.0 02/14/2025 What's New
- Chat support is now available via the ? icon for Patient users
- Updated account settings fields/details for patient users
- Notification badges for clinical forms or treatment plans requiring signatures
Bug Fixes
- Resolved iOS crash during form completion
Deprecations
- Secure Video Client (SVC) integration is no longer supported
- German and Portuguese is no longer supported 3.90.0 01/22/2025
CIBH My Care Now version 4.23.1
Updated At: 2026-07-23
Changes: Version History - Fixed an issue that was preventing some users from logging in after their session expired while the app was running in the background 4.23.1 19h ago - ADA bot enhancement supporting new AI agent
- Accessibility enhancements added to forms, section headers and back buttons aligning with WCAG 2.1 Level AA 4.23.0 Jul 16 - The app will not crash when users sign in successfully
- Backend enhancements added to improve activity logging 4.22.0 Jul 7 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.2 Jun 19 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.1 Jun 16 - Expired certificates are renewed automatically on a yearly basis
- Backend enhancements added to improve activity logging
- Signing Treatment and Clinical Forms appear as expected
- Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging.
- Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA
- Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025 - Enhanced password reset process for a smoother experience
- Upgraded Zoom Meeting SDK to version 6.3.5 for improved stability and performance 4.00.0 02/14/2025 What's New
- Chat support is now available via the ? icon for Patient users
- Updated account settings fields/details for patient users
- Notification badges for clinical forms or treatment plans requiring signatures
Bug Fixes
- Resolved iOS crash during form completion
Deprecations
- Secure Video Client (SVC) integration is no longer supported
- German and Portuguese is no longer supported 3.90.0 01/22/2025 - Bug fixes and improvements 3.80.0 12/19/2024
CIBH My Care Now version 4.21.2
Updated At: 2026-07-01
Changes: Version History - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.2 Jun 19 - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.1 Jun 16 - Expired certificates are renewed automatically on a yearly basis
- Backend enhancements added to improve activity logging
- Signing Treatment and Clinical Forms appear as expected
- Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging.
- Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA
- Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025 - Enhanced password reset process for a smoother experience
- Upgraded Zoom Meeting SDK to version 6.3.5 for improved stability and performance 4.00.0 02/14/2025 What's New
- Chat support is now available via the ? icon for Patient users
- Updated account settings fields/details for patient users
- Notification badges for clinical forms or treatment plans requiring signatures
Bug Fixes
- Resolved iOS crash during form completion
Deprecations
- Secure Video Client (SVC) integration is no longer supported
- German and Portuguese is no longer supported 3.90.0 01/22/2025 - Bug fixes and improvements 3.80.0 12/19/2024 - Bug fixes and improvements 3.70.1 12/06/2024 - Bug fixes and improvements 3.60.0 10/02/2024 - Bug fixes and improvements 3.50.0 09/18/2024
CIBH My Care Now version 4.21.1
Updated At: 2026-06-19
Changes: Version History - API backend enhancements
- ADA bot enhancement supporting new AI agent
- Backend enhancements added to improve activity logging 4.21.1 2d ago - Expired certificates are renewed automatically on a yearly basis
- Backend enhancements added to improve activity logging
- Signing Treatment and Clinical Forms appear as expected
- Security-related enhancements 4.20.0 Jun 3 - Backend enhancements added to improve request routing, search performance and activity logging.
- Accessibility enhancements added to the Sign In and Home screens aligning with WCAG 2.1 Level AA
- Members of a group conversation can send/attach files as expected for iOS 26 users 4.19.0 May 20 - Roster contact details appears as expected for iOS 26 users 4.18.1 May 12 - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025 - Enhanced password reset process for a smoother experience
- Upgraded Zoom Meeting SDK to version 6.3.5 for improved stability and performance 4.00.0 02/14/2025 What's New
- Chat support is now available via the ? icon for Patient users
- Updated account settings fields/details for patient users
- Notification badges for clinical forms or treatment plans requiring signatures
Bug Fixes
- Resolved iOS crash during form completion
Deprecations
- Secure Video Client (SVC) integration is no longer supported
- German and Portuguese is no longer supported 3.90.0 01/22/2025 - Bug fixes and improvements 3.80.0 12/19/2024 - Bug fixes and improvements 3.70.1 12/06/2024 - Bug fixes and improvements 3.60.0 10/02/2024 - Bug fixes and improvements 3.50.0 09/18/2024 - Bug fixes and improvements 3.40.0 08/14/2024
CIBH My Care Now version 4.18.1
Updated At: 2026-05-16
Changes: Version History - Roster contact details appears as expected for iOS 26 users 4.18.1 4d ago - Patients assigned a clinical form or treatment plan can now see who issued the document
- The app will not crash for providers viewing the appointment summary page using iOS 26
- Account Recovery screen title and text properly fit the screen when language is set to French or Spanish
- Duplicate messages that appeared during messaging appointments have been fixed, ensuring sent messages no longer display twice
- Compliance-related enhancements 4.17.0 Apr 22 - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements 4.15.0 Mar 26 - Non-patient users can respond and sign portal forms 4.14.0 Feb 26 - Navigating to view Balance statements from the More tab will no longer crash
- Users are able to join non-Zoom room video appointments from their mobile device (Note: this feature depends on whether or not providers have this enabled) 4.13.0 Feb 18 - Users can now save their email/username when logging in
- Lab results are now available under the My Health tab
- Completed forms will no longer display skip form as an option
- Portal forms will now display the correct number of forms that have outstanding actions required
- Error state screen has improved color/layout
- Biometric login error handling has been improved 4.12.0 Jan 28 - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password 4.11.0 12/30/2025 - Improved biometric support and workflow
- Added access for viewing Allergies, Immunizations, Health Insurance under My Health
- Updated supported fields for Care Team, Problems (previously Diagnoses), and Personal Info under My Health
- Improved access to Privacy Policy under More tab
- Updated Zoom Meeting SDK to v6.5.10
- Minimum support iOS version is now iOS 15
- Fixed minor bugs related to primary color used within the app and date displayed on Home tab 4.10.0 11/26/2025 - Fixed bug related to balances displayed on Home tab 4.09.0 09/25/2025 - Added support for skipping payment information during onboarding depending on the agency configuration
- Updated background color on various screens 4.07.0 08/19/2025 - There was an issue where users were being impacted by a black screen during video appointments, this issue has been resolved
- Zoom Meeting SDK has been updated to v6.5.3
- Join appointment button would sometimes show up in Past Appointments when an appointment was cancelled, this issue has been resolved
- Fixed an issue where Zoom meeting rooms had an issue loading meeting details 4.06.0 07/15/2025 - Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time
- Cancel button will be hidden 1 minute before the appointment start time for patient users 4.04.0 06/24/2025 - Zoom Meeting SDK updated to 6.4.3
- Join Appointment button now displays at all times on the appointment card
- Billing tab no longer displays for users who are not using Statements integration
- Fixed badge counter on documents list, it now supports more than 1 character
- “Integration Appointment via Credible” label is now displayed properly
- Home tab now displays the proper label when a response is required on a form
- Paid on date no longer updates on Balance screen if the payment fails 4.03.0 05/06/2025 - Added functionality to support Payments & Statements feature
- Improved account recovery error messaging
- Fixed a forms navigation issue on the Home tab
- Fixed an issue where questions on forms could not be completed 4.02.1 04/15/2025 - If a fee for an appointment is $0.00, the fee field will now be hidden on appointment cards
- Zoom Meeting SDK has been updated to v6.3.10 4.01.1 03/11/2025 - Enhanced password reset process for a smoother experience
- Upgraded Zoom Meeting SDK to version 6.3.5 for improved stability and performance 4.00.0 02/14/2025 What's New
- Chat support is now available via the ? icon for Patient users
- Updated account settings fields/details for patient users
- Notification badges for clinical forms or treatment plans requiring signatures
Bug Fixes
- Resolved iOS crash during form completion
Deprecations
- Secure Video Client (SVC) integration is no longer supported
- German and Portuguese is no longer supported 3.90.0 01/22/2025 - Bug fixes and improvements 3.80.0 12/19/2024 - Bug fixes and improvements 3.70.1 12/06/2024 - Bug fixes and improvements 3.60.0 10/02/2024 - Bug fixes and improvements 3.50.0 09/18/2024 - Bug fixes and improvements 3.40.0 08/14/2024 - Bug fixes and improvements 3.30.0 06/26/2024 - Bug fixes and improvements 3.10.0 02/15/2024 - Bug fixes and improvements 3.0.0 01/18/2024
CIBH My Care Now version 4.14.0
Updated At: 2026-02-26
Changes: - Non-patient users can respond and sign portal forms
CIBH My Care Now version 4.11.0
Updated At: 2025-12-30
Changes: - Added support for the Vitals page under My Health
- Join button will now be hidden for online appointments that are not using Zoom
- Updated Password Reset screen so the save button becomes enabled after confirming password
CIBH My Care Now version 4.15.0
Updated At: 1970-01-01
Changes: - Screen margins adjusted when signing a digital form
- When resetting a password, an error is displayed when our password criteria is not met
- Users who open an email and tap a link will now be taken directly to the correct section of the app after signing in. New users will be guided through onboarding first. If the app is already installed, they won’t be prompted to download it again.
- Backend improvements
Disclaimer
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